The information Voice of the Client gathered from our planned giving donors has greatly enhanced the QEII Foundation’s marketing and communications efforts with this audience. We now better understand our donors and finally feel that we can provide them with the information they need and want. I would recommend Voice of the Client to any organization seeking a qualitative understanding of its clients. It’s been a pleasure working with you.
Sarah Metherall, Communications Officer, QEII Foundation
Feedback from our clients was very positive. Many were impressed that we cared and were progressive enough as an organization to take such a serious approach. They were pleased to not only be able to give positive feedback, but were able to provide input to enhance our services in a very constructive manner.
Steve Carson, CEO, Enterprise Saint John
The insight we gained as a result of Gary's efforts will definitely allow our company to better serve our clients. Client satisfaction is paramount to us. Voice of the Client allowed us to gain much needed insight into what our clients were thinking.
Derek Riedle, CEO, Revolution Strategy
I wanted to let you know how thrilled we were with the client satisfaction work you completed for ZedEvents recently. It was very beneficial to have an independent view of what our clients are thinking and your report has been invaluable to help us solidify our thinking on how we move forward for growth. It has also provided us with excellent client feedback that has become the cornerstone of our proposals and marketing materials.
Robert Zed, President, ZedEvents
Over the past four years St. Francis Xavier University has engaged Voice of the Client to solicit feedback on its Conferences and Special Events business. Each year we have benefited from the detailed insights gained by Gary and been able to translate those insights into improvements in our business. As a result our client satisfaction has steadily improved each year and contributed to growth in our business. We are now preparing to make major new investments, driven in part by the insights gained from Voice of the Client.
Any organization that is looking to grow their business and ensure they are delighting their clients, should engage Voice of the Client.
Ramsay Duff, Vice-President Finance & Operations, St. Francis Xavier University
Gary has the ability to solicit unbiased feedback from clients that not only provides a better understanding of the status of relationships with key clients, but also identifies opportunities for improving those relationships and building new business with these clients. This is invaluable to any business to ensure continued success.Don Mills, President & CEO, Corporate Research Associates Inc.
Although we do measure client satisfaction on a regular basis, I found that your in depth approach, together with the one on one meeting with each client, provided us with some new insights that were very valuable. Your final report was very thorough and well presented and included a number of practical action items that will assist us in building deeper relationships with our clients. We have already acted on most of them. Clearly your unique approach would be of benefit to many organizations.Jim Mills, President & CEO, Office Interiors
For organizations like ours that rely on external funding, Voice of the Client provides an independent assessment of performance, as well as a short list of the key things that can be done to improve. I believe this is incredibly valuable.
Kathleen Rayworth, Executive Director, Entrepreneurs' Forum
I'm writing to tell you how delighted we have been with this year's entire customer survey process... your report has been reviewed by all of our management and sales teams and has been central to our discussions on strategic planning, as well as number of decisions to fund new initiatives.
Craig Evans, Vice President Marketing, PolyCello
By focusing on the feedback our clients have provided to you, we have been able to grow our conference business by over 30%. More importantly we are utilizing the comments from our clients to attract new conference business that is having a very positive effect on our bottom line.
Bob Hale, Director, Ancillary Services, St. Francis Xavier University
Gary, you identified for us a client that was very dissatisfied... by making an early intervention with this client and resolving their issues, we were able to generate a substantial new order that has more than paid for your fees.
Peter Carpenter, President, Brunswick Label Systems
Gary conducted the work with a high degree of professionalism and reliability. The clients he interviewed were very positive about Gary and the process... we plan to commission Gary to repeat this work for us.
Len Preeper, President, Thinkwell Research
Gary, I’m writing express my absolute satisfaction with the work you undertook for us…as a result of this work we now understand the specific things we can do to improve our service and you have given us the confidence to take the next important steps required to grow our practice.
Elizabeth Van den Eynden, Q.C., Managing Partner, MacIntosh, MacDonnell & MacDonald Law Firm