Voice of the Client provides information that is invaluable to any organization serious about creating a culture of strategic partnership with their clients.
We work with you to identify the type of clients that we should speak with and the type of questions you will want to ask these clients. We customize our interview protocol and arrange for the one on one discussion with your clients in a relaxed format. Voice of the Client then analyzes the information and provides you with a complete report, together with a set of recommended next steps that you can act on.
Voice of the Client doesn’t leave it there – you have set an expectation with your clients, just by asking the questions… following through on their suggestions is where the real payback will occur. We can work with you to implement your plan and stay as involved through the process as you would like.